Support
Email hello@ask10ais.com. A screenshot of where you got stuck helps a lot.
Common questions
How do I restore my purchase?
Open Settings in the app and tap "Restore Purchases". Use the same Apple Account you bought with.
How do I cancel my subscription?
On your iPhone: Settings → your name → Subscriptions → Stand Here.
How do I use an offer code?
Open the code link you were given, or go to Settings in the app → "Redeem Offer Code".
The AI plan didn't show up.
AI plans need an internet connection and your consent the first time you tap "Guide". Without them, the app uses on-phone rules instead.
I can't hear the voice guide.
Voice is on by default only in solo mode with earbuds connected. You can turn it on in Settings.
How do I turn off AI analysis?
Settings in the app → AI Analysis.
支援
寫信到 hello@ask10ais.com，附上卡住那一步的截圖會很有幫助。
常見問題
怎麼回復購買？
在 App 的「設定」點「回復購買」，並使用當初購買的 Apple 帳號。
怎麼取消訂閱？
iPhone「設定」→ 你的名字 →「訂閱項目」→ 站這拍。
怎麼使用優惠代碼？
打開你拿到的代碼連結，或在 App「設定」→「兌換優惠代碼」。
沒有出現 AI 方案？
AI 方案需要網路，也需要你在第一次按「幫我拍」時同意。沒有的話，會改用手機上的規則分析。
聽不到語音指引？
語音只在「一個人拍」且連著耳機時預設開啟，其他情況可在「設定」打開。
怎麼關閉 AI 分析？
App「設定」→「AI 分析」。